Our Guarantee

Crafted with care, our custom rings are more than just accessories—they're symbols of quality and commitment, each handcrafted with precision and passion.

Keep your custom ring radiant forever with our Semi-Annual Ring Care Program. We offer complimentary upkeep services to ensure your ring remains as stunning as the day you received it. 

  • Program Overview -  We recognize the demands of everyday life, yet preserving the brilliance of your ring remains essential. That's why we've carefully crafted this lifelong ring care plan .
  • Lifetime Guarantee for Accent Stones - As an added benefit, your accent stones are covered by a lifetime guarantee—provided you bring or send your ring in for its semi-annual check-ups. This ensures peace of mind knowing your precious stones are protected for years to come.
  • Expert Care - Our skilled team will provide meticulous care, ensuring your ring maintains its enduring radiance. From cleaning to inspection, we'll handle every aspect to keep your ring looking its best.
  • How To Participate - Twice a year, entrust us with your ring for a thorough check-up and rejuvenation session. That's it!

By Participating in our Semi-Annual Ring Care Program, you're investing in the longevity and beauty of your cherished piece.

At Custom Rings OC, we're dedicated to crafting rings that you'll cherish for a lifetime. From the moment your ring arrives, we stand by our commitment to your satisfaction. Rest assured that you're covered with our Lifetime Warranty Guarantee. 

  1.  Quality Assurance - If you ever encounter a manufacturing issue, simply reach out to us. Our skilled production team will conduct a thorough check-up to ensure your ring meets our high standards.
  2. Our Promise - If there's a problem with your ring from the manufacturing process, we've got you covered. We'll promptly address any issues by either repairing your ring or replacing it as necessary.
  3. Uniqueness - Every ring we create is imbued with its own character, including unique gemstone characteristics. These features contribute to the distinctiveness of your ring, making it truly one-of-a-kind.

 

  • Coverage Details - Please note that while we stand behind the quality of our craftsmanship, normal wear is not covered by our guarantee. However, we do offer repair services for damages that are not considered defects available at a nominal cost.
      • Your ring comes with an immediate 1 year warranty, no questions asked. 
      • Maintain your warranty for life by bringing your jewelry in for maintenance check ups.
      • Repair work conducted outside of our store premises may result in the voiding of your warranty.

Experience comfort and confidence with our Perfect Fit Guarantee. We ensure your custom ring fits flawlessly to match your evolving needs. Learn more about our commitment to your satisfaction.

  • Free Resizing Policy - We understand the importance of a perfect fit, which is why we provide a complimentary resizing service within one size for the first 30 days after your purchase. If your ring doesn't fit as expected, simply reach out to us, and we'll make the necessary adjustments to ensure it's just right.
  • Tailored to Your Needs - We recognize that custom engagement rings and gifts may require more time to determine the perfect size. Rest assured, we're committed to accommodating your needs. If you find that your custom piece needs resizing beyond the initial 30 days, we're here to help.
  • Flexibility and Contact Information - We understand that circumstances may vary, and sometimes a perfect fit takes time. In such cases, we're flexible and ready to assist you.

For more details on our resizing policy and flexibility beyond the initial 30 days, please don't hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction with your ring's fit.

We're committed to delivering exceptional quality in every aspect of your ring. We take pride in sourcing only the finest materials from trusted suppliers in the U.S. This ensures that every piece of metal and gemstone used in your ring meets our stringent standards for purity and ethical sourcing.

  • Metal Purity - The metals used in our rings are of the highest quality. Whether it's gold, platinum, or another precious metal, we guarantee that you're getting exactly what you paid for—pure and genuine materials that will stand the test of time.
  • Ethically Sourced Stones - Each stone in your ring is carefully selected and vetted to ensure it meets our criteria for ethical sourcing. From conflict-free diamonds to responsibly mined colored gemstones, we prioritize sustainability and ethical labor practices every step of the way.

With our Quality Guarantee, you can purchase your ring with confidence, knowing that it's crafted from premium materials that reflect our commitment to excellence and integrity. We stand behind the quality of every ring we create, and we're dedicated to ensuring your complete satisfaction.

Custom Rings OC was by far the most transparent and straight forward.

The whole process was really easy and the delivery was on time. Customer service were great answering any questions and I would highly recommend them as the final product is perfect!

Nick Nicolas
2024

Custom Rings OC was by far the most transparent and straight forward.

The whole process was really easy and the delivery was on time. Customer service were great answering any questions and I would highly recommend them as the final product is perfect!

Nick Nicolas
2024

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